★★★★★
I come to Icehouse frequently with family and friends, and until last night I had always enjoyed my experiences there. I was there watching my mom and brother play pool, and we were having a great time until a group came inside from the patio area.
One of the younger guys approached the pool table, looked directly at my mom while unzipping his pants, and made everyone extremely uncomfortable. We asked him to leave us alone, but instead he got closer and got in my brother’s face.
When I brought the situation to the bartender’s attention, she seemed completely unconcerned and said that since she didn’t personally “see” it happen, it wasn’t an issue. The bartender also appeared to know the group, and they continued harassing us without anything being said or done.
We had just ordered another round but ended up leaving our full drinks because we felt so uncomfortable and unsupported. I’m honestly shocked by how the situation was handled and will not be returning. I truly hope the bartender takes situations like this more seriously in the future, because behavior like that is absolutely not okay.