★★★★★
We arrived with our grandkids only to find the pool was holding a "kids swimming class". Took our grandkids down later to use the pool. My husband and I went down to the pool multiple times during Adult time but the pool and jacuzzi was full of kids. Last time was 10:45 pm. There was a nice little kids play area that our grandkids enjoyed. Only problem, teenagers were still using the air hockey at 1:30 am. The noise was loud. Air conditioner was stuck at 68. Had to turn it off but was able to turn it on to help drown out the air hockey noise. The ice maker on our floor didn't work. We were charged 3 times for $51.30 for self parking. We had 1 car for 1 night. I have left a message and a voicemail for the manager to voice our visit. NO RETURN CALL. Now, I leave this review. We absolutely love Embassy Suites but this was a huge disappointment!!
Sharon A. Leon
Google review · a month ago
★★★★★
Great staff especially the breakfast crew.
I have operated restaurants/ cafes and nightclubs for many years ... the breakfast staff is excellent .. everyone is continually cleaning ... Sunday I saw the chef cleaning tables and plates ... Monday I saw the gentleman from Starbucks cleaning tables and plates ..... Not to mention the normal floor crew were constantly cleaning noone was waiting for the other crew members to clean EVERYONE WAS CLEANING ... GREAT STAFF.. The overall property is well taken care of
Tommy G
Google review · a month ago
★★★★★
The hotel and location itself is great, the front desk staff was great, however! When I checked in, the girl told me there is a $50 / day, daily resort fee I had to pay upfront, and onsite self parking is an additional $45 / day that I would pay when I checkout.
I had to checkout 1 day early due to a family emergency. I had paid an advance reservation and understood I would not receive a refund for departing early - HOWEVER, the morning I checked out, the gentleman advised me, he would go ahead and check me out, and I would be adjusted for the resort fee, and only charged for 4 days of parking. Assured me I would receive a receipt shortly. I get home, and no receipt. I called the hotel to inquire - I WAS NEVER CHECKED OUT! When they sent me the receipt, it was time stamped 1 minute before she got back on the line. There were many adjustments to the invoice, which I did not understand, and I was charged 4 days of parking only. The gentleman in the morning LIED and did not check me out. If i had not called, this hotel would have charged me an additional day of parking. Then, I did not see a refund of the 1 day resort fee. I call back, get a different girl that I can barely understand - she says "NO REFUND!". I ask for the manager, and she says they have guests they need to help. I AM A PAYING GUEST AS WELL!
I call the 800 number, they call the hotel, and the hotel claims they do not charge any resort fee, that I am making this up! ARE YOU INSANE! CRIMINALS! I was charged 5 days of resort fees, plus 4 days of parking. I will be disputing with my credit card company and filing a police report.
Insane customer service once you check out of their hotel.
I would have recommended this hotel wholeheartedly as it was great during my stay there... HOWEVER will never be back due to this insane issue when checking out one day early.
Jennifer Autajay
Google review · 2 months ago
